RETURNS

In accordance with the CPA, we the retailer are not under any legal obligation to accept returns of non-defective products, except under the following circumstances:

  • Goods which the consumer did not have an opportunity to examine before delivery, i.e. an online order, and the consumer then rejects the delivery based on one of the following criteria:

o   The type and quality of the goods are not as reasonably contemplated in the agreement;
o   The goods differ in material respect or characteristic from the sample or product description;
o   The goods do not reasonably conform to the material specifications of a special order;
o   Goods found to be unsuitable for a specific purpose communicated effectively to the supplier when entering into the transaction.
o   If your claim meets one of the criteria above, then the goods are returned at the risk and expense of Greenthumb Hydroponics as the supplier. Goods must be returned within 10 working days of delivery.

  • A consumer loses his right of return, other than for defective or unsafe product/s, if the goods concerned have been disassembled, altered, permanently installed, affixed or combined with other goods.
  • Consumers should choose carefully and not frivolously enter into transactions in the false hope and expectation that they may return the item/s for a refund.
  • In the event the consumer is entitled to a refund, it is entirely acceptable for Greenthumb Hydroponics to request proof of purchase from the consumer.

 

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as plant nutrition, amendments, nor chemicals. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer without contacting us prior to sending the order back.

There are certain situations where only partial refunds are granted:

o   Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

o   Any item that is returned more than 30 days after delivery Refunds (if applicable)

o   Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your order. Should you require a refund, we will request banking details and an EFT will be made to your account within three business days.

Late or missing refunds:

o   If you haven’t received a refund yet, first check your bank account again.

o   Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@gthydro.co.za.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shane@gthydro.co.za and send your item to: 8a, Riverbend Junction, Riverbend Rd &, Witkoppen Rd, Fourways, Randburg, 2162.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


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Dear Customer,
In order to bring you an improved service, we have changed our couriers and the order delivery process.

We hope that you will find the entire process simpler to use.

We would appreciate your feedback so that we know that we continue to move in the right direction.

Please email us with any problems or comments at shop@gthydro.co.za
And, of course, if you have a problem that needs immediate attention, give us a call on 079 081 0376 during office hours.