Shipping policy

Shipment processing time

All orders are processed within 1 business day. We endeavour to fulfil orders received before 2pm on the same day Monday - Friday.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be slightly delayed. Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Estimated delivery time is 2-3 Days

Delivery delays can occasionally occur; however, you should be notified of any exceptions while your parcel is in transit. If you encounter an “exception” while our courier attempt to deliver, please reach out to the courier we used to ship your order, quoting your waybill number.

Shipment to P.O. boxes

Greenthumb Hydroponics ships daily to all physical addresses within South Africa. We do NOT ship to P.O. boxes or make use of the Post Office.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Greenthumb Hydroponics is not liable for any products damaged or loss during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside of South Africa. We suggest shipping items to an address nearest the border for collection.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

For more information on our shipping, please visit the following page:
https://gthydro.co.za/content/1-shipping


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Dear Customer,
In order to bring you an improved service, we have changed our couriers and the order delivery process.

We hope that you will find the entire process simpler to use.

We would appreciate your feedback so that we know that we continue to move in the right direction.

Please email us with any problems or comments at shop@gthydro.co.za
And, of course, if you have a problem that needs immediate attention, give us a call on 079 081 0376 during office hours.